WCM610 SNHU Defining Goals Essay

Description

I choose the Texas case study.

San Antonio, TX: This site is the “cash cow” of the company, as it has the highest level of efficiency, is the company’s
lowest-cost facility, and has the best overall record of performance. Its cost of operations is the lowest of all sites in the
United States. However, the site is currently the target of a union-organizing drive by the Communication Workers of
America. Employees pushed for an increase in wages, which was denied by management as the result of an analysis of
wages in the area for employees in similar industries. This prompted some employees to pursue joining a union. Any
attempt to curtail operations at the site, such as a union-busting move by the company, could create a potential legal
challenge with the international union.

Instructions

For this first milestone, you will take what you have learned about Define and begin your work on your selected final project case study, establishing the Define phase of the DMAIC process.